Cancellation Policy

1. Scope

This policy applies to cancellations and refunds for services booked through Thrillora Tours including packages, hotels, transfers, activities, visa support, and ticketing. Supplier-specific policies may override general rules below where applicable.

2. How to Request Cancellation

Cancellation requests must be sent in writing from the registered contact details by email or WhatsApp with booking ID, travel dates, and passenger names.

Cancellation is treated as effective only after written acknowledgement from Thrillora.

3. Cancellation Charges

Cancellation charges depend on when the cancellation is made, supplier conditions, and whether services are refundable.

• Any non-refundable booking components are fully chargeable.
• Supplier cancellation penalties are passed through at actuals.
• Platform/service handling fees may be non-refundable once work has started.
• Visa, permit, convenience, and payment processing charges are generally non-refundable.

4. Date Changes and Rescheduling

Date changes are treated as amendments and may attract fare differences, supplier reissue fees, and service charges. Rescheduling is subject to availability and partner policy.

5. No-Show and Partial Use

No-show cases and unused services after travel start are usually non-refundable unless the supplier explicitly approves a partial refund.

6. Refund Processing Timeline

Once the refundable amount is confirmed by all suppliers, refunds are processed to the original payment source where possible. Typical processing time is 7 to 14 business days, but bank or gateway timelines may vary.

7. Cancellations by Supplier or Force Majeure

If a service is cancelled by a supplier, airline, hotel, authority, or due to force majeure events (weather, natural disasters, strikes, lockdowns, political restrictions), refund or credit options will follow supplier rules. Thrillora will assist with coordination and alternatives, but cannot guarantee full refunds in such cases.

8. Documentation for Refund Claims

We may request supporting documents for cancellation/refund requests, including medical certificates, government notices, or official travel disruption proofs where relevant.

9. Disputes

If you believe a cancellation charge is incorrect, contact us within 7 days of statement issuance with booking details and supporting evidence.

10. Contact

Thrillora Tours
Email: hello@thrillora.com
Phone: +91 9895 133 588