Privacy Policy

1. Scope

This Privacy Policy explains how Thrillora Tours ("Thrillora", "we", "our", "us") collects, uses, stores, and shares information when you use our website, submit enquiry forms, communicate with us on calls, WhatsApp, email, or social channels, and book travel services through us.

2. Information We Collect

We may collect the following categories of information:

• Identity and contact data: name, phone number, email, city/country.
• Travel enquiry data: destination, travel dates, budget, traveler count, preferences.
• Booking data: itinerary details, payment status, service history, support interactions.
• Document data shared for booking support: passport details, visa-related data when required.
• Technical data: IP address, browser/device type, pages viewed, referral source, timestamps.
• Marketing and analytics data through cookies/pixels (for example Google Analytics or Google Ads).

3. How We Use Information

We use collected information to:

• Respond to enquiries and create suitable tour proposals.
• Process and manage bookings, confirmations, and trip support.
• Coordinate with hotels, transport providers, activity operators, and partners.
• Provide customer service and post-booking follow-ups.
• Improve website performance, user experience, and service quality.
• Run lawful marketing, retargeting, and conversion measurement campaigns.
• Comply with legal obligations, fraud prevention, and dispute handling.

4. Legal Basis and Consent

By submitting forms or using our services, you consent to processing data necessary for enquiry handling, booking operations, and communication. Where required by law, we rely on explicit consent; in other cases, we process information to perform our contract, for legitimate business interests, or to comply with legal obligations.

5. Sharing of Information

We do not sell your personal data. We may share limited data with:

• Travel suppliers and service partners needed to fulfill your requested services.
• Payment gateways, communication providers, CRM/tools, analytics and ad platforms.
• Authorities or regulators where disclosure is required by law.

6. Cookies and Tracking

We may use cookies and similar technologies for traffic analysis, campaign attribution, and conversion tracking. This may include Google Analytics and Google Ads tags. You can control cookies from your browser settings; however, some website features may not work properly if cookies are disabled.

7. Data Retention

We retain personal data only for as long as needed for enquiry management, booking operations, accounting, legal compliance, and dispute resolution. Retention timelines may vary based on booking and regulatory requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No system is fully risk-free, but we continuously review and improve our security practices.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your data.

You may also opt out of promotional communication by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for third-party handling of your data.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

12. Contact

For privacy-related questions or requests, contact:

Thrillora Tours
Email: hello@thrillora.com
Phone: +91 9895 133 588